Customs and Border Protection Technical Support (Sub to QinetiQ)
AboutWeb provides consultants including network engineers and other technical personnel to maintain and implement the system for Customs and Border Protection. Tasks included running the technical support center and help desk, COTS hardware and software integration, deployment and maintenance of enterprise software and hardware. Tasks also include supporting a 24X7 LAN operation, supporting CBP National Help Desk, resolving and documenting issues, troubleshooting, upgrading existing operational environment including various servers, enterprise message software and Lotus Notes mail hubs and gateways. AboutWeb also provides support at CBP to end users for PC and server, hardware and software applications and analysis/simulation of user problems and recommendations of systems modifications to reduce user problems. AboutWeb has also provided desktop support services to Immigration and Customs Enforcement (ICE) regional offices.